KubeCon + CloudNativeCon North America 2024

OpenTelemetry makes bold promises to unlock and unleash your observability, providing you with open standards, no vendor lock-in and interoperability with just about everything. You believe that your organization could really benefit from an uplift to modern observability. It would be easy to adopt if you were was starting out fresh, but let’s face it, most organizations have sprawling codebases and architectures. Decisions, infrastructure and often engineers that have been in place for decades. How do you even get started? This Heroku case study dives into our OpenTelemetry journey where you'll discover strategies on adoption, how to deal with internal resistance, and technical guidance on rolling out the change. Learn from our missteps and what we wished we had done differently. You’ll even see how a bit of luck can help drive adoption over the finish line. This session will equip you to navigate OpenTelemetry adoption in the most entrenched environments.